- Products sold are strictly not accepted for return due to change of mind, wrong purchase, etc.
- For warranty claim, we require an RMA for each
item being returned.
- Returned items must
be in original condition, including tags, booklets, and labels.
- Refund will be issued to
original payment method.
- 15% restocking fee will apply
to some returns.
- You will be
responsible for return shipping costs of non-defective merchandise.
Products with downloadable content, activation codes, digital items, and other items as noted on the product page cannot be returned for refund or store credit.
How can I make a return?
To return an item, you must
have a Return Merchandise Authorization number (RMA).
How can I request an RMA?
Go to the Returns under Accounts Section. Enter the information with
quantities you would like to return along with the reason, and follow any
After you get your RMA number,
kindly ship your package back to us at the following address:
RMA: [ include your RMA# here ]
No.5-2, Jalan Equine 10D,
43300 Seri Kembangan,
*Please pack the returned product with an outer box. We strongly suggest you use a shipment method which includes tracking. If that's all too confusing, you can contact us via hotline 012-5002209.