PRIVACY POLICY

We at LIME Venture ("LIME Venture", "we", "our", "us", the "company") is care about privacy. We are committed in respecting your privacy and the security of your personal information. This policy explains how our privacy practices for UNBOX.MY (the "Site"). This policy is a part of our Terms of Use. By visiting the site, you consent to our use of your personal information in the ways set out in this policy and our Terms of Use. This policy only applies to LIME Venture's Site.

Our Privacy Policy may change from time to time. We will post any changes on the Site. If the changes are significant, then we will provide a more prominent notice, which will be posted on this Site prior to the changes to be effective. Each time a user access the Site, the current version of Privacy Policy applies.
As you use our Site, we want you to be clear on how your personal information is used and shared, as well as the ways in which you can protect your privacy. Our Privacy Policy explains:
 
The types of information we collect
- How we use and share the information
- Application of the policy
- How we keep your personal information safe

Information we collect


We collect information in two ways:


1. Information you provide us.


When you create an account; place an order or make a return; inquire about our services; request emails from us about our offerings; provide us with marketing preferences; receive a gift from someone else who purchases through our Site; follow us or submit information, including photographs, via third-party social media platforms (e.g., Facebook, Twitter, Google+, etc.); enter a contest or participate in a marketing survey; and submit other information to us directly or through third-party services, you are asked to provide personally identifiable information that uniquely identifies you. We collect the following types of personally identifiable information: your contact information (such as name, postal or email address, or phone number), name and email address of gift certificate recipients, username and password, payment information such as PayPal or credit card details, shipping information (including the shipping address and phone number), purchase history at our Site, shopping preferences (such as an interest in a particular fandom or product category), demographic information, information you provide by interacting with us through social media, and photographs that you submit on our Site or through our social media channels. Also, by submitting a photograph, you waive any rights thereto and authorize us to copyright, use and publish the same in print or electronically for any lawful purpose. All photographs submitted to our Site become the property of LIME Venture. Note that any personal information that you post voluntarily now or in the future through the Site or on an area of a social network monitored by us (e.g., our Facebook page) may be visible to others and collected by third-parties.


2. Information we automatically collect.


We and our affiliates, analytics or service providers, and select businesses with whom we have marketing relationships, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.
  • Analytics. When you visit our Site, we automatically collect the following types of information, some of which is anonymous: information about the devices you use to access the Internet (such as the IP address and the device, browser, and operating system type), URLs that refer you to our Site and the dates and times of your visits, information on your shopping behavior on our Site (e.g., page views, paths you take through our Sites, etc.), general geographic location information (e.g., country or city) that shows where you are when browsing our Site, search terms that you enter to reach our Site or enter on our Site to find products, and the fact that you opened one of our emails. We utilize analytics services to help us track the efficacy of our Site and help us learn more about our visitors’ shopping behavior.
  • Social Media Features. Our Site includes social media features, such as the Facebook “Like” button and widgets, the “share this” widget, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing it.
  • Cookies. We automatically collect aggregate anonymous information through cookies. Cookies are small text files stored by your Web browser on your computer, phone, tablet, or other device used to browse our Site. Cookies allow us to identify and authenticate visitors, track aggregate behavior, and enable important site features. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. The persistent cookie maintains your login information so that your cart and login remain available when you return to the site. Session cookies are used to maintain your shopping state as you browse through the site. YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve the site experience, among other things. We also contract with analytics services and third-party advertising companies to collect similar information for specific purposes. The use of cookies by our partners is not covered by this Policy.
  • Flash Cookies/LSO’s. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 Local Stored Objects (also known as LSO’s), to collect and store information. Various browsers may offer their own management tools for removing HTML5. Though you may disable cookies through your web browser, doing so may prevent you from taking advantage of some of the Site’s features. The use of cookies by our partners is not covered by this Policy.
  • Web Beacons/Tags. We automatically collect aggregate anonymous information through web beacons. We may also deliver a file to you through the Site (known as a “web beacon”) from an advertising network with which we have contracted. Web beacons allow advertising networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers.
  • Log Files. As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this for troubleshooting and maintenance purposes.
  • Targeted Advertising. Third-party advertising companies serve ads on our behalf across the Internet. They may collect anonymous information about you through cookies and/or web beacons on our Site and other sites, and then display targeted ads on various sites that you visit.

How we use the Information


We want to provide you with the best shopping experience on our Site and in all channels that we manage (e.g., social media sites). We may use the information we collect in the following manner, including without limitation, to:
- register and manage your account;
- process and track your order;
- provide status updates on your order;
- provide customer service when you need help;
- improve customer service and/or merchandise selection;
- provide products and services that you request;
- provide information concerning product recalls or products you have purchased;
- identify preferences that you provide to us;
- communicate with you about our products and services;
- send you email updates, promotions, surveys, and direct mailings;
- manage your participation in events and sweepstakes;
- customize our Site or our communications with you;
- share your Wish List with those whose email addresses you provide for the sole purpose of completing your request;
- track the efficacy of our Sites and help us learn more about our visitors’ shopping behavior;
- enable you to communicate with us through social networks or other interactive media;
- publish testimonials or customer action photos;
- analyze our marketing strategies and trends regarding your use of our Site or social media channels as well as your purchases;
- protect against fraud, unauthorized transactions, claims and other liabilities;
- manage exposure to risk from unauthorized users;
- understand our customers’ aggregate shopping behavior;
- improve our Site experience;
- improve the effectiveness of our marketing campaigns;
- enforce the terms of use on our Site; and/or
- comply with applicable legal mandates, our policies, or industry standards

How we share the information


We do not rent or sell personally identifiable information to others. We may share information we collect with our business partners, advertising companies, and other third parties for the purposes described in this Policy. We occasionally make our mailing list (names and physical address only) for marketing or promotional activities’ means. We do not share email addresses with third parties for the purpose of sending their own emails to you.
We contract with other companies to provide certain services, such as email distribution; shipping; name and address verification; market research; third-party advertising; and payment processing. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
In the event of a sale of some or all of our business or assets, or a merger with another business, or bankruptcy, we would share the pertinent customer information (which may include your personal information) with the other business entity (or entities) involved in the transaction by notifying you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
In the event we become aware that the security of the Site has been compromised or users’ personally identifiable information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law.
 
Application of this Privacy Policy


This Privacy Policy covers our treatment of personally identifiable information that we gather when you are accessing or using our Site.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Site. Links to third-party web sites are provided solely as a convenience to you. Once you leave our Site, we neither control nor have responsibility for third-party sites, their content, or their privacy practices.
Our Site is not intended for use by anyone under the age of 13. If you are under 13, please do not attempt to create an account or send any information about yourself to us, including your name, address, telephone number or email address. No one under the age of 13 may provide any personal information to us, and we do not knowingly collect personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at help@unbox.my.
 
Information security


We work hard to protect us and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information:
We implement physical, electronic, and managerial procedures to safeguard and secure the information that we collect;
We use encryption when using the Internet to transfer or receive requested sensitive personally identifiable information;
When you enter sensitive information (such as a credit card number) on our order forms, we use 128-bit encryption to transmit that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
Credit card numbers are NOT stored in our database. We keep on file only the last 4 digits to verify the card that was used. Once the information is transmitted to our servers for processing, we use encryption in the back end to transmit the request to our payment processor to verify the credit card and place an authorization for the order total.
We restrict access to personally identifiable information to our employees, contractors and agents.
To minimize the risk of having your account being compromised, we recommend that you set up your account password using unique numbers, letters and special characters. Do not disclose passwords to others. Please notify us of any password compromises and change passwords periodically to maintain account protection.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
 
Testimonial


We may display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at help@unbox.my.

Questions or Concerns


If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message to 

help@unbox.my. We will make every effort to resolve your concerns.