Products with downloadable content, activation codes, digital items, and other items as noted on the product page cannot be returned for refund or store credit.


How can I make a return?
To return an item, you must have a Return Merchandise Authorization number (RMA).

How can I request an RMA?
Go to the Returns under Accounts Section. 
Enter the information with quantities you would like to return along with the reason, and follow any additional instructions.

After you get your RMA number, kindly ship your package back to us at the following address:

UNBOX.MY Returns
RMA: [ include your RMA# here ]
LIME Venture
No.5-2, Jalan Equine 10D,
Taman Equine,
43300 Seri Kembangan,
Selangor, Malaysia.

*Please pack the returned product with an outer box. We strongly suggest you use a shipment method which includes tracking. If that's all too confusing, you can contact us via hotline 012-5002209.