• Products sold are strictly not accepted for return due to change of mind, wrong purchase, etc.
  • For warranty claim, we require an RMA for each item being returned.
  • Returned items must be in original condition, including tags, booklets, and labels.



  • Refund will be issued to original payment method.
  • Restocking fee will apply to some returns.
  • You will be responsible for return shipping costs of non-defective merchandise.


Products with downloadable content, activation codes, digital items, and other items as noted on the product page cannot be returned for refund or store credit.


How can I make a return?
To return an item, you must have a Return Merchandise Authorization number (RMA).

How can I request an RMA?
Go to the Returns under Accounts Section. 
Enter the information with quantities you would like to return along with the reason, and follow any additional instructions.

After you get your RMA number, kindly ship your package back to us at the following address:

UNBOX.MY Returns
RMA: [ include your RMA# here ]
LIME Venture
No.5-2, Jalan Equine 10D,
Taman Equine,
43300 Seri Kembangan,
Selangor, Malaysia.

*Please pack the returned product with an outer box. We strongly suggest you use a shipment method which includes tracking. If that's all too confusing, you can contact us via hotline 012-5002209.