When will I get
In-stock orders normally ship within 1-2 business days for Peninsular
Malaysia; 1-3days for East Malaysia. Orders only ship during weekdays. Products
with "Pre-Order" basis might take longer delivery times.
*Business days exclude public holidays, Saturdays & Sundays.
*For Kedah, Kelantan, Terengganu & Johor, Fridays & Saturdays are
What are the delivery charges?
Delivery charge varies with each product. Delivery charge will be waived
for purchases of minimal predefined value or promotional items.
Can I request for
UNBOX.MY strive to
get the cheapest shipping fares possible and may occasionally offer free
shipping. Please check on products with “Free Shipping” tag.
How should I get noticed of the shipping?
An email with tracking information will be sent once an order has been
shipped. You can also track your package from your Account page.
Can I fix a preferred delivery date?
UNBOX.MY have limitation to accommodate scheduling of deliveries with using
third party delivery method. However, you may leave us a note for the expected
receiving date. We shall coordinate with our delivery partner accordingly.
What is the delivery method?
UNBOX.MY work with major express logistic companies which are Poslaju,
Can I pick up my order at UNBOX.MY office once I have completed the order
Self pick up is not available as we wish to remain the core of our business
nature. However, you may visit our office for Cash & Carry with prearranged
Shipping multiple orders
placed on the same day or following day cannot be combined.
Shipping to multiple locations
UNBOX.MY cannot split the order for multiple delivery address. Kindly place
the orders separately if you wish to send items to different locations.
Changing of delivery address is not possible from our end once the order
goes into processing. If there any alteration needed, kindly get contact with
our customer service soon after the order has been made.